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Customer Service
- Shipping & Delivery
- At EPOCH Solutions, standard ground shipping within the contiguous 48 United States is calculated when you add an item to your shopping cart and type in your zip code. Want to know how much shipping will cost for one or more items? Simply add the item or items to your shopping cart and use the Shipping Calculator at the bottom of the shopping cart page. Enter your zip code, and it will tell your total with shipping. Most items are shipped either the same day or within 2 to 3 business days and arrive within a week to a week and a half, and sometimes much faster. Products on the web site are generally available, unless noted otherwise. If an item is ever out of stock, you will be notified and have the opportunity to cancel your order. Delivery time is normally 5 to 8 business days. Faster delivery is available at an additional charge for many items. Please email or call for details.
- Privacy & Security
- epoch-solutions.com Privacy Policy (Last revised January 31, 2010)
In addition to reviewing this privacy policy, please read our User Agreement. Your use of epoch-solutions.com constitutes agreement to its terms and conditions.epoch-solutions.com is ran and managed by Epoch Solutions. This policy does not cover information collected on sites linked to from epoch-solutions.com.
This Privacy Policy may be modified from time to time; the date of the most recent revisions will appear on this page, so check back often. Continued access of epoch-solutions.com by you will constitute your acceptance of any changes or revisions to the Privacy Policy.
It is the goal of epoch-solutions.com to bring you information that is tailored to your individual needs and, at the same time, protect your privacy. The following is a summary of the various ways we treat the information you provide us while using our site.
THE TYPE OF INFORMATION WE COLLECT
epoch-solutions.com generally collects personally identifying information with your specific knowledge and consent. For instance, when you enter a sweepstakes or contest, complete a survey, make a purchase, subscribe to our newsletters or register for any portion of our services, you are asked to provide information such as your e-mail address, name or phone number. Optional information such as your age or gender may also be requested.
COOKIES
You may have read about "cookies," nuggets of information that are placed by a Website in a storage place on your own computer. We use cookies to control the display of ads, to track usage patterns on the site, to deliver editorial content, and to record registration and personalization information. For example, if you register on any part of epoch-solutions.com, you can opt to save your user name and password on your computer. We can provide this convenience by placing a cookie on your computer.
Our cookies may contain personally identifiable information and such cookies may be shared with our affiliated companies.
Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers.
If you don't want cookies, your Web browser likely includes an option that allows you to not accept them. However, if you set your browser to refuse cookies, some portions of epoch-solutions.com may not function properly.
While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
IP ADDRESS
Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our Website.
KIDS AND PARENTS
epoch-solutions.com is not intended for use by children, especially those under age 13. No one under age 13 is allowed to provide any personal information or use our public discussion areas, forums and chats. Minors between the ages of 13 and 17 must get the permission of their parent(s)or legal guardian(s) before making purchases, including subscriptions, on this site.
If your children disclose information about themselves in our public discussion areas, they may get unsolicited messages from other parties. Accordingly, you should tell them not to do so.
- Returns & Replacements
- EPOCH Solutions offers a 60 day money back guarantee on all its products. If you are unhappy with your purchase for any reason, you may send it back for a refund. However, you must call or email to arrange a return confirmation before you ship the return.This allows us to track your return and make sure you are shipping to the correct address. The easiest way to arrange a return is by email. Customers are responsible for shipping charges to return products. A refund check will be sent within two weeks of receipt of the returned item, and will be in the amount of the retail price of the product. Customers are responsible for any shipping charges to return products, and shipping charges related to the purchase cannot be refunded.
- Why Order Online
- Online orders are actually processed slightly faster than phone orders. We are notified by email immediately when you order online, and when we retrieve the order, it is complete with the address and contact information that you typed in yourself! Of course, telephone orders are also welcomed.
